RYDE HEROS

 All vehicles booked through Ryde Heros / Tryp Hero, listed on the website or not can only be driven in the United States. Ryde Heros may allow some vehicles to be driven to Canada but it is on a case-by-case basis and it will require a prior written authorization confirmed by a Ryde Heros rental specialist.

 

The following are required to rent a vehicle from Ryde Heros / Tryp Hero LLC, Elite Concierge Services and Luxury Car Rentals.

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1. A valid driver's license with no restrictions. All drivers must be at least 21 years of age and submit a copy of their license before reservation start time so Ryde Heros can authorized the drivers.

 

2. Full coverage insurance for all authorized drivers (collision / comprehensive / liability) that would cover the rental vehicle in the event of an accident. Proof of insurance (declaration page) will be required before the reservation starts. 

Renters have the option to purchase insurance coverage through Ryde Heros insurance partners. In some limited situations, Ryde Heros may provide commercial coverage with the vehicle but this would be confirmed prior to reservation start date and be stated on the rental contract.

Only authorized drivers listed on the contract would be covered by such insurance.

 

Reservation holder and/or driver will be fully liable for damages incurred to the vehicle mentioned in the rental contract and damages to other property/properties or for causing physical harm and medical expenses.

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3. Rental vehicles may not be utilized for towing purposes. In the event any damages incurred due to towing and negligence, the renter will be liable for the full amount of damages and if coverage was purchased through a Ryde Heros partner, the insurance would be waived and void/ cancelled.

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4. A security deposit is due at the time of booking (varies by vehicle category). 

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5. All expenses including but not limited to fines, traffic violations, tolls, gas refill and parking violations will be taken from the safety deposit. Any balance will be refunded to the primary payment card used to make the reservation.

 

6. This trip can be fully refunded up to 72 hours before the reservation start date and time. No refund will be refunded less than 72 hours before pick up or delivery time, including security deposit.

 In the event the renter decides to return the vehicle early, no refund will be issued for the early return.

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